AOL & Hotmail Email Client Changes

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Both AOL and Hotmail have made recent changes to their email clients that will impact all
Hotmail users and those AOL users who have transitioned to version 8.0. We are trying to ensure that the email AOL and Hotmail users is received in their primary inboxes. We have noticed in our email at AOL, not all newsletters were delivered even though we do not have children and do not use their filters. This information might help prevent that from happening in the future. There are usually 3 parts to each newsletter. If you get one and not the rest just go to the website at http://www.cephasministry.com/index_news.html

Why are AOL and Hotmail making these changes? Both AOL and Hotmail are giving recipients
greater control over what mail they get, and where they get it. We think steps in this
direction are great. The more tools given to recipients for setting priority to wanted email, the less we'll see ineffective methods (particularly ISP-controlled filter methods) used, which frequently make the wrong choices on behalf of users. And since they will also see less spam, the wanted email will get more attention.

We'll explain AOL's and Hotmail's moves below. But let us summarize our recommendation:

For subscribers using AOL 8.0, the best place for email to land is in the "People I know"
folder. For Hotmail, primary placement is achieved when email gets to the inbox even when the
setting is "exclusive." All AOL and Hotmail users please put our list name a2zbooks@earthlink.net and email address used for correspondence CephasList@aol.com / r421@aol.com in your "Address Book" for AOL and in their "Safe List" for Hotmail. This will ensure that your messages are always seen directly in the inbox, even if they use the most restrictive folder for AOL (People I know) or filter for Hotmail (Exclusive).

If there is a problem you might use a free email service for an alternative email address like http://www.yahoo.com or http://www.netzero.com

Notify us of the new address. Send email to CephasList@aol.com with note of old and new email address. Only the recipients' action can guarantee receipts.

Additional information on each client:

AOL 8.0

A good percentage of AOL users have already upgraded to version 8.0, and more will move there
over time. Mail being sent to users of the new service can now be viewed using one of four
folders. Please note: AOL is not yet making distinctions between which mail should go into
"bulk senders" and which into "unknown sender." AOL representatives tell us they are still
establishing the rules that will determine this.

* "Everyone" (default) - All mail sent to an AOL user is delivered into this folder, which is
the default viewing option when you open your version 8.0 inbox. Today, most AOL users seem to
be reading email using the "Everyone" folder, as they categorize their mail and as AOL refines
the rules determining what will go into "bulk" and what will go into "unknown."

* "People I Know" - Mail filtered into to this mailbox is only from addresses stored in your
subscriber's AOL Address Book or on a Buddy List. We recommend that you work with your
subscribers to use the "Add Address" button that is present on the version 8.0 screen, so that
as users begin to read their email using the folder organization, your messages will be there.

* "Bulk Senders" - AOL is not filtering any mail into this folder today, but eventually this
folder will contain "mail from commercial mailers who have committed to honor AOL stringent e-
mail policies. This category may include newsletters, order confirmations, or other opt-in
mailings." White listed organization with AOL (whoever they are) will not need to be put on a list in an address book and they will get eventually into this folder. If Bulk Senders are not in address book of the receiver they will be trashed.

* "Unknown Senders" - Mail filtered into this mailbox is mail that is not from either "People
I Know" or "Bulk Senders." Today, mail that's not "known" is going here. AOL is letting its
users know that: "As you use the AOL service and add more people to your Address Book or Buddy List, the number of messages you receive from unknown senders should diminish and are more likely to be junk mail."

Additional Tools: * "Add Address": AOL 8.0 Users can press this button as they read an email
to automatically place the mail into the inbox.

* "Report as Spam": This button can be used to "report as spam" any mail. The use of this
button will help AOL determine whether to place lists into "bulk sender" and "unknown sender"
in the future.

HOTMAIL

Hotmail users can now decide between three different settings for viewing their mail:

* Default * Enhanced * Exclusive

Hotmail is using filtering technology to keep obvious spam from getting to any customer's
inbox. How and where the email is seen once delivered, however, is in the subscriber's hands.

If your subscribers select the default setting, your mail will be delivered to your Hotmail subscribers' inboxes. Most mail that is "confirmed opt-in" will also be seen when a viewer is in the enhanced setting. When the user has the "exclusive" setting on, all that will be seen is email from senders who are on the subscriber's safe list.

Hotmail subscribers add our list address and ministry email addresses listed above to your Hotmail safe list.

We hope this information is helpful! We'll continue to keep you posted on changes that impact
you.

We pray the Lord will bless you all,
George & Rita Williams
Cephas Ministry Inc.

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